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Policies, Procedures & Forms

This page contains important information for current student visa holders about living and studying in Australia, including your rights and responsibilities as an international student and key things you should know to ensure your successful completion of the chosen course and maintaining your student visa.


International Student Handbook


LLN policies and procedure

Complaints and appeals policy and procedure

Student refund and cancellation policy and procedure

USI policy and procedure

Intervention policy and procedure

Student support policy and procedure

Continuous improvement policy and procedure

Critical incident policy and procedure

Student orientation policy and procedure

Deferring, suspending or canceling policy and procedure

Course progress monitoring policy and procedure

Assessment policy

Student fees and charges policy

Unique Student Identifier (USI)

What is USI?


National Code 2018

Standards for Registered Training Organisations (RTOs) 2015


Student services list

Complaints and appeals form

Course variation form

Critical incident report form

Recognition of prior learning – Credit transfer application

Refund request form

Release of information form

Smart rider concession form

Student request form

Student statement form

Third-party refund application form

Student Support Services

Counseling services

Student support policy and procedure

Student support policy and procedure

DoE-DIBP Course progress policy

Student request form

Student feedback form

Course fee and intake dates

Refund and fee